When beginning integrated care, healthcare systems identify specific strategies to use to cross the bridge from siloed care to integrated care. Additionally, they select measures to assess progress on their journey. The satisfaction and engagement of both patients and providers are two important targets to monitor regularly. Moving the dial on these metrics facilitates adoption of additional integration strategies and achievement of other important integrated care outcomes. In this presentation, participants will have an opportunity to reflect on their progress, identify challenges and barriers, and make action plans for greater success in integrated care.

Learning Objectives

• Identify ways to feasibly assess patient satisfaction and patient preferences and then link findings to service innovations
• Identify feasible methods for measuring patient engagement and strategies that healthcare providers can use to enhance patient engagement
• List ways to learn more about healthcare provider satisfaction and how to enhance engagement at work