IHNC Front Desk Clerk

EQUAL OPPORTUNITY EMPLOYER. It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based on a person’s race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, sexual orientation, or any other protected status.

Cornerstone Whole Healthcare Organization, Inc. (C-WHO) takes the security and privacy of sensitive information very seriously. For more information, please see our general practices on the collection, maintenance, disclosure, and sale of personal information in our Privacy Notice at https://www.C-WHO.com/privacy-notice/.

FLSA Status: Hourly
Classification: Full-Time
Work Location: Nampa, Idaho
Reports to: Practice Manager
Pay Range: $13.00 – $18.50 per hour
Supervises Others: NA

Full job description

The Front Desk Clerk is the first point of contact for patients and plays a critical role in ensuring a welcoming, organized, and efficient clinic experience. This position is responsible for patient reception, scheduling, registration, and administrative support while maintaining compliance with confidentiality and clinic policies.

Primary Responsibilities

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Courteously answers calls, forwards to appropriate team members, and accurately documents messages.
Provides a wide variety of administrative and operational support for other team members as needed.
Cooperates with other personnel to achieve department objectives and maintain good employee relations.
Know emergency procedures and assist guests and management as needed.

Competencies

To perform the job successfully, an individual should demonstrate the following.

Communication – Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
Dependability – Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions.
Planning & Organization – Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Quality – Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.
Use of Technology – Adapts to new technologies. Demonstrates required skills. Keeps technical skills up to date. Troubleshoots technological problems. Uses technology to increase productivity.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees. Spanish desired; English Mandatory
Mathematical Ability: Calculate figures and amounts such as discounts, co-pays, coinsurance, and deductibles with the ability to provide in-depth explanations to patients.
Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills: Proficient in Microsoft Word and Outlook. Ability to learn Electronic Health Record. Ability to learn additional software programs as indicated.
Certificates and Licenses: N/A

Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Brief Description of Benefits

Dental and Vision
Health Savings Account
Employer-Paid Life Insurance
Employer-Paid Accidental Death and Dismemberment
401k Plan (currently unmatched)
And more